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Improve Call Center Productivity with Call recording Software

6:54 pm in

It is no secret that to make money in the current economy you must be productive. Call centers take hundreds perhaps thousands of phone calls per day. Add the voice mails, faxes, emails, and web chats you learn fast that enormous amounts of information pass through call centers. This data is crunched into statistics that [...]

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Reasons Your VMware Needs a Backup and Recovery Solution

6:19 pm in

If you are like most business owners, you worry very little about the actual technology that you use and just simply expect it to work. Computers, servers and software are supposed to always be ready and able for you to use, without you having to fear anything happening to them, right? Of course, in a [...]

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Using Speech Analytics and Call Recording Software in Tandem

1:11 am in

If you want to improve the efficiency of your call center, one of the most effective ways to do so is by introducing speech analytics solutions. Speech analytics offers your business a unique look into what keeps production numbers low. Such technology can streamline your employee-customer interactions in a variety of ways. For instance, speech [...]

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